FAQs
Where do your products ship from?
All orders are fulfilled through our fulfillment partners and shipped from distribution facilities in China. Orders are handled with care to help ensure safe delivery.
Where do you ship to?
We currently ship to Malaysia, Singapore, Thailand, Hong Kong, Taiwan, and selected regions.
For the most up-to-date list of available destinations, please refer to our Shipping Policy.
Do you offer free shipping?
Free standard shipping is available for orders delivered within Malaysia.
Shipping fees for destinations outside Malaysia are calculated and displayed at checkout. Remote or less accessible areas may be subject to additional charges or delivery limitations.
How long will delivery take?
Orders are processed within 1–3 business days after payment is confirmed.
Estimated delivery times vary by destination and are shown in our Shipping Policy. Delivery times are estimates and may be affected by customs clearance, carrier delays, or holidays.
How do I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link.
You can track your shipment using the provided link or contact us if you need assistance.
What if my order is delayed or stuck in transit?
Occasionally, deliveries may be delayed due to customs inspections, carrier issues, or unforeseen logistics disruptions.
If your order does not arrive within the estimated delivery timeframe, please contact us and we’ll help follow up with the courier.
Are all items in stock?
We do our best to keep product availability accurate.
If an item becomes unavailable after your order is placed, we’ll notify you as soon as possible and issue a full refund to your original payment method.
Do I have to pay customs fees or import taxes?
International orders may be subject to import duties, taxes, or customs fees as determined by your country’s customs authorities.
In most cases, parcels are delivered without additional charges. However, regulations vary by country, and any applicable fees are the responsibility of the recipient.
Can I change my order or shipping address after placing it?
We’ll do our best to assist with changes. However, once an order has been processed or shipped, it can no longer be modified, including changes to the shipping address.
What is your return policy?
Eligible items may be returned within 10 days of delivery.
Returned items must be unused and in their original condition and packaging. For full details, please refer to our Returns & Refunds Policy.
How do I request a return or refund?
Please contact us at hello@mkmeow.com within 10 days of delivery, including your order number, reason for return, and clear photos (if applicable).
Our team will review your request and provide next steps once approved.
When will I receive my refund?
Once your returned item is received and inspected, refunds are processed within 3–5 business days to your original payment method.
Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
What if my item arrives damaged or incorrect?
We’re sorry if this happens. Please contact us within 48 hours of delivery with your order number and clear photos of the issue, and we’ll arrange a replacement or refund.
Are your products officially licensed or affiliated with any brands??
No. Our products are independently curated and are not affiliated with, endorsed by, or produced by any officially licensed brands or copyright holders.
For more information, please refer to our Disclaimer.