Shipping Policy
Last updated December 28, 2025
Thank you for shopping with MKMEOW. Every order is handled with care to ensure your items are delivered safely.
Order Processing
All orders are fulfilled through our fulfillment partners and shipped from our distribution facilities in China.
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.
You’ll receive a shipping confirmation email with tracking details once your order has been shipped.
Shipping Destinations & Estimated Delivery
We currently ship to the following regions:
| Region | Method | Estimated Time |
|---|---|---|
| Malaysia | Standard Shipping | 4–9 business days |
| Singapore | Standard Shipping | 4–7 business days |
| Thailand | Standard Shipping | 4–6 business days |
| Hong Kong | Standard Shipping | 2–4 business days |
| Taiwan | Standard Shipping | 5–7 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or other unforeseen circumstances.
Shipping Fees
- Free standard shipping is available for orders delivered within Malaysia.
- Shipping fees for destinations outside Malaysia will be calculated and displayed at checkout.
Remote or less accessible areas may be subject to additional charges or delivery limitations. If this applies to your order, we will contact you before shipment for confirmation.
Customs, Duties & Taxes
All international orders may be subject to import duties, taxes, or customs fees as determined by the destination country’s customs authorities.
Any applicable charges are the responsibility of the recipient.
In most cases, parcels are delivered without additional charges. However, import regulations vary by country, and any applicable fees must be settled by the recipient before delivery can be completed.
Order Tracking
Once your order has been shipped, an email with tracking details will be sent to you.
You may monitor your shipment using the provided link. If your order does not arrive within the estimated delivery timeframe, please contact us at hello@mkmeow.com, and we will assist in checking with the courier.
Shipping Restrictions & Remote Areas
Please ensure that a complete and accurate delivery address is provided at checkout. Incomplete or incorrect addresses may result in delays or failed deliveries.
Delivery to certain remote or restricted areas may not be available due to carrier limitations. If delivery cannot be completed, we will contact you to arrange an alternative solution or a refund.
Refunds & Returns
For information on returns and eligibility, please refer to our Returns & Refunds Policy.
If your order arrives damaged, incorrect, or with missing items, please contact us within 48 hours of delivery at hello@mkmeow.com, along with your order number and clear photos for review.
Contact Us
If you have any questions regarding shipping, feel free to contact us at hello@mkmeow.com. We’re always happy to help.